You don't have a User Manual?

To be fair, we DO have a manual. All 400+ pages. We still aren't sure anyone has read all of it,. After taking months to write it, spending hours trying to keep it current, we realized we were fighting the wrong battle in small business software. Iv'e said this to many clients:

"One of best things about BusinessMaster is how flexible it is designed. You can approach your situation from several different ways, and use the program completely differently than someone else in the same exact vertical market.

One of hardest things about BusinessMaster is how flexible it is designed. You can approach your situation from several different ways, and use the program completely differently than someone else in the same exact vertical market."

BusinessMaster is designed to adapt to your business process, not the other way around

The business process should drive the solution. And this has serious strengths. Too often every process has to adhere to the software package already bought. However it also means that HOW the solution is used varies from user to user, from operation to operation, and from organization to organization.

User Manuals, and how they fail

A comprehensive user manual has to assume every single context a user might encounter, and devise a method on how to steer the user to an action. This is what I call "the box" principle.Try and get every user, every action, every result into "a box". Boxes help keep things contained. Boxes are stack-able.  Boxes make most managers feel at peace.

The problem? Management is not the goal (more on that here). Mastering is the goal. Mastering requires a flexible, practical approach. Think more like a bag than a box.

What you CAN do, is build your own small business software support manual.

We believe the BEST support manuals are a combination of documents, training videos, and in house (your house!) gurus. Every user ha a different style. Some like reading, some are visual, some need instruction from a person. The reality is, no one knows better than the people on the front lines what they are doing, and if implemented properly, WHY. Taking as little as 5 minutes to record a quick desktop sharing session and building a library of actual training sessions with us can do more (at far less cost) to train (and retrain new hires) on what you are doing than anything else.

We even have elements within BusinessMaster to link key training resources to specific forms. You can build you own support systems for the way you work. And it is YOURS to develop, expand on, or limit. We help support YOUR organization.

We can also help you develop a strategy for document management, operations systems, and quality manuals. The same principle works on many different systems, not just software.

We are very interested in talking with you about your needs. We want to make sure we are a good fit, and understand what you are trying to accomplish, and the best way we know how is some quick discussion. Please contact us via the link to get the process started.